Donor Services Coordinator

About Us:
The Michael J. Fox Foundation for Parkinson’s Research (MJFF) was founded in 2000 with one clear objective: accelerating meaningful therapeutic advances and, ultimately, a cure for Parkinson’s disease (PD). The Foundation applies extraordinary scientific, business and media assets to this singular focus—thus creating a unique and dynamic organization. Since inception, MJFF has quickly grown into the largest nonprofit funder of Parkinson’s disease research, having funded over $2 billion in research projects in both academic and industry labs worldwide.

Core to our philosophy is how we think of our capital and its risk profile relative to other stakeholders in the drug development pipeline. We work aggressively to de-risk various therapeutic strategies and tools in the hopes of building a robust pipeline of new treatments for patients. In order to achieve our mission of finding a cure for PD it is critical that we engage with, and bring together, members of the PD community including researchers, physicians, health professionals and most important, people with Parkinson's and their families.

We believe that to find a cure for PD as quickly as possible, our capital needs to push research forward today—we therefore deliberately hold no endowment or excessive reserves. We instead seek to deploy funds raised as quickly and wisely as possible. MJFF raises over $100 million annually. Today, the Foundation has approximately 250 full-time employees. We offer a collegial and collaborative environment where optimistic problem-solvers and entrepreneurial, resourceful individuals can thrive and make a tangible difference for millions of people living with Parkinson’s disease.

Position Summary:
The Michael J. Fox Foundation for Parkinson’s Research (MJFF) is seeking top talent for its Donor Services Coordinator position.  Reporting to the Senior Manager of Donor Services, this role will provide key in-house customer service and support to the Foundation’s fundraising teams and their constituents. This is an exceptional opportunity for an individual who is eager to learn about donor service operations.

This is a hybrid-flex position that will require in-person attendance on a semi-regular basis at the Foundation’s office in New York City.

Primary Duties & Responsibilities:

• Support and optimize the expansion of our Donor Advised Fund (DAF) Program.
• Work closely with the manager to allocate and process DAF donations, auditing and reconciling donations.
• Receive mail delivered to the office and forward mail from the Foundation’s PO Box. Sort donations from general mail and prepare for processing.
• Scan all donations and documentation and maintain electronic files.
• Deposit checks via electronic banking. Prepare cash deposits and deliver to the bank as necessary.
• Prepare donation batches for data entry, set up batch templates in Customer Relationship Management (CRM), and attach relevant media.
• Serve as primary support for donation phone line.
• Manage Website Donation Inquiries mailbox for the Donor Services team.  Answer email requests from external constituents through our Salesforce platform and respond within 24-48 business hours.
• Respond to internal inquiries via emails submitted to our Donor Services Inbox and our Accuracy Inbox within 24-48 business hours.
• Maintain quality control and high levels of accuracy on data entry.
• Verify and ensure acquisition of matching gifts process includes:
  • Confirmations from matching gift companies
  • Update and maintain matching gift information in system
  • Process follow-up information on matching gift forms related to missing details and payments not received to maximize donations
  • Make appropriate updates in the system to employment and matching gift status
• Employ strong time management on tasks that require response time within 48 business hours.
• Prepare and send FedEx packages.
• Assess and review work processes. Make suggestions for optimization of donation processing.
• Complete other projects and tasks as assigned.

Qualifications and Skills:

• Knowledge in customer service.  
• Knowledge of organizational data tools including MS Office.
• Strong written and verbal communication skills with an ability to communicate confidently and with empathy, both within the Foundation and externally.  
• Knowledge of fundraising CRM is a plus (e.g. Salesforce).
• Must be able to lift and carry packages up to 25 lbs.

Salary and Benefits:
The salary range for this position is $50,000 - $60,000.  In addition to salary, The Michael J. Fox Foundation for Parkinson’s Research offers a comprehensive benefits package, including:

• 15+ options for medical insurance (with MJFF paying 90 percent of the premiums).
• Competitive dental and vision plans.
• 401(k) plan with 6 percent employer contribution.
• Flexible spending accounts.
• Employer paid life and disability insurance.
• 18 days Paid Time Off (PTO); 12 Well-Being (Sick) Days; 2 Personal Days; summer Fridays (office closure at 2pm) and a summer holiday week over July 4.
• Two ways of working: hybrid-flex, or remote work.  We trust all employees to work closely with their manager and colleagues to determine when, where and how programs and projects get done. 

Employees are also eligible for a discretionary bonus on an annual basis. MJFF provides staff and leadership cultivation through regular training courses and events. 

Vaccine Statement: 
At The Michael J. Fox Foundation (MJFF), the health and safety of our team and our community is a priority. MJFF has made the decision to require all staff receive the COVID-19 vaccine as a condition of employment. Successful applicants for this position must be fully vaccinated by date of hire and proof of vaccine is required. Full vaccination is defined as two weeks after both doses of two-dose vaccine or two weeks after a single-dose vaccine has been administered. Anyone unable to be vaccinated, because of medical or religious reasons, can request a reasonable accommodation for consideration.

How to Apply:
Interested candidates should submit a resume and thoughtful cover letter describing their specific qualifications and interest in the position.

MJFF is an equal opportunity employer. We strongly encourage applications from individuals who will contribute to our efforts to build and support a diverse, equitable and inclusive workforce. Diversity may refer to characteristics including, but not limited to, race, religion, ethnicity, sex, gender identity, sexual orientation, socioeconomic circumstance, geographic background, ability and disability, political ideology and age.