Workplace Technology Specialist

About Us:
The Michael J. Fox Foundation for Parkinson’s Research (MJFF) was founded in 2000 with one clear objective: accelerating meaningful therapeutic advances and, ultimately, a cure for Parkinson’s disease (PD). The Foundation applies extraordinary scientific, business and media assets to this singular focus—thus creating a unique and dynamic organization. Since inception, MJFF has quickly grown into the largest nonprofit funder of Parkinson’s disease research, having funded over $2 billion in research projects in both academic and industry labs worldwide.

Core to our philosophy is how we think of our capital and its risk profile relative to other stakeholders in the drug development pipeline. We work aggressively to de-risk various therapeutic strategies and tools in the hopes of building a robust pipeline of new treatments for patients. In order to achieve our mission of finding a cure for PD it is critical that we engage with, and bring together, members of the PD community including researchers, physicians, health professionals and most important, people with Parkinson's and their families.

We believe that to find a cure for PD as quickly as possible, our capital needs to push research forward today—we therefore deliberately hold no endowment or excessive reserves. We instead seek to deploy funds raised as quickly and wisely as possible. MJFF raises over $100 million annually. Today, the Foundation has approximately 250 full-time employees. We offer a collegial and collaborative environment where optimistic problem-solvers and entrepreneurial, resourceful individuals can thrive and make a tangible difference for millions of people living with Parkinson’s disease.

Position Summary:
The Michael J. Fox Foundation for Parkinson’s Research (“the Foundation”) is seeking top talent for its Workplace Technology Specialist position.  This role provides high-quality technical support and training related to workplace technology. This position is key in identifying and understanding the workplace technology needs of staff and then helping to implement technology solutions for those needs.

This is a hybrid-flex position that will require in-person attendance on a semi-regular basis at the Foundation’s office in New York City.

Primary Duties & Responsibilities:

• Be the primary owner of incoming Helpdesk requests
• Deliver exceptional customer service by understanding the needs of employees and providing timely, effective and friendly support
• Develop and deliver training programs to improve staff usage of existing and new technology platforms (i.e., Microsoft Outlook, Teams, OneDrive, video conferencing platforms, etc.)
• Develop and maintain documentation for IT (Information Technology) platforms and systems. For example, “Quick Reference Guides” for common technology tasks or conference room equipment
• Lead technology onboarding for new staff
• Be the technical point person for the organization’s Intranet (SharePoint)
• Assist with IT helpdesk services in coordination with other team members
• Promote an understanding of IT roles, processes, and activities to business units, and function as lead marketer and communicator of IT services and capabilities
• Assist with project management of the implementation of IT solutions on an as needed basis
• Adhere to standard Helpdesk and the Foundation’s Key Performance Indicators (KPIs)

Qualifications and Skills:

• Knowledge in user support and developing innovative IT solutions to support strategic business objectives
• Experience with supporting a hybrid and remote workforce, including supporting C-level and senior leadership roles
• Knowledge of the Microsoft Office suite, particularly Outlook, PowerPoint, Teams, Word, Excel and Copilot
• Experience with project management, including familiarity with agile methodologies
• Solid understanding of current and planned architecture, platforms and solutions: 
  • Microsoft 365 (Exchange, SharePoint, OneDrive, etc.) & Google Workspace
  • Microsoft Active Directory & Azure
  • MDM Solutions
  • Windows 10, 11 & Mac OS
  • Artificial Intelligence
  • Virtualization (VMWare vSphere)
  • A/V equipment setup & support
  • Common network concepts/protocols (TCP/IP, DHCP, DNS, etc.)
  • Various hardware such as laptops, desktops, monitors, and printers
  • iOS & Android Mobile devices
  • Help desk ticketing system
• Strong working knowledge of common IT practices and policies
• Excellent oral and written communication skills
• This position occasionally requires off-hours work for emergency support requests or planned system upgrades

Salary and Benefits:
The salary range for this position is $70,000 - $85,000.  In addition to salary, The Michael J. Fox Foundation for Parkinson’s Research offers a comprehensive benefits package, including:

• 15+ options for medical insurance (with the Foundation paying 90 percent of the premiums)
• Competitive dental and vision plans
• 401(k) plan with 6 percent employer contribution
• Flexible spending accounts
• Employer paid life and disability insurance
• 18 Vacation Days; 12 Well-Being (Sick) Days; 2 Personal Days; summer Fridays (office closure at 2pm) and a summer holiday week over July 4
• Two ways of working: hybrid-flex, or remote work.  We trust all employees to work closely with their manager and colleagues to determine when, where and how programs and projects get done. 

Employees are also eligible for a discretionary bonus on an annual basis. The Foundation provides staff and leadership cultivation through regular training courses and events. 

How to Apply:
Interested candidates should submit a resume and thoughtful cover letter describing through examples, their specific qualifications and interest in the position. If you think that your skills are transferable and can add value to this role, please apply. Applicants who best match the position’s needs will be contacted.

MJFF is an equal opportunity employer. We strongly encourage applications from individuals who will contribute to our efforts to build and support a diverse, equitable and inclusive workforce. Diversity may refer to characteristics including, but not limited to, race, religion, ethnicity, sex, gender identity, sexual orientation, socioeconomic circumstance, geographic background, ability and disability, political ideology and age.